Privacy Policy

What Information Do We Collect?

When you interact with our website, we may collect the following information to enhance your experience and process your requests:

Personal Details: Name, email address, phone number, and other contact information.
Payment Information: Credit card details and payment transaction data.
User Preferences: Data that helps us tailor your experience, such as language and location preferences.
Technical Information: IP address, device type, browser type, and website usage patterns to improve functionality.

When Do We Collect Your Information?

We collect your information at the following points:

During the booking or checkout process.
When you fill out forms, subscribe to newsletters, or contact customer support.
Through cookies and tracking technologies as you browse our website.

How Do We Use Your Personal Information?

The information we gather is used to:

Process your bookings and provide efficient customer service.
Personalize your browsing experience by remembering preferences and improving navigation.
Communicate with you regarding updates, promotions, or changes to your bookings.
Analyze user behavior to enhance website functionality and performance.
Ensure compliance with legal obligations and maintain a secure environment.

How Do We Protect Your Information?

We prioritize the security of your personal data through:

Data Encryption: Sensitive information, including payment details, is encrypted using SSL (Secure Socket Layer) technology.
Restricted Access: Personal data is stored on secure servers and accessible only to authorized personnel under strict confidentiality agreements.
Regular Security Measures: Routine Malware Scanning and system monitoring to detect and mitigate potential vulnerabilities.
Secure Payment Processing: Transactions are processed via trusted third-party gateways (e.g., Stripe & Cash) and not stored on our servers.

Do We Use Cookies?

Yes, cookies are an integral part of our website experience. These small data files help us:

Recognize your browser and preferences on future visits.
Store and retrieve information that enhances your user experience.
Analyze traffic patterns and user behavior to improve site functionality.
Collaborate with trusted third-party services to track and aggregate data for analytical purposes.

Third-Party Disclosure

We respect your privacy and do not sell, trade, or share your Personally Identifiable Information with third parties, except in the following scenarios:

Operational Support: Sharing data with website hosting providers and business partners who assist in running our website, provided they maintain strict confidentiality.
Legal Compliance: Disclosing information when required by law or to protect our rights, property, and safety or those of others.
Service Enhancement: Limited sharing with analytics and advertising partners to improve services and deliver relevant content.

Our Commitment to Your Privacy

Your trust is our priority. We continuously review and update our policies and security measures to keep your data safe and secure. For further questions or concerns, feel free to reach out to us at info@paddingtonluggagestorage.com.